Last Updated: April 20, 2026

1. Agreement to Terms

Welcome to Gordon CRM. These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Customer," "you," or "your") and Gordon CRM ("we," "us," or "our") governing your access to and use of the Gordon CRM platform, websites, and any related services (collectively, the "Service").

By registering for an account, purchasing a subscription, or accessing the Service, you represent that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

These Terms incorporate by reference the following policies, which together form the entire agreement between you and Gordon CRM:

2. User Accounts & Security

To access the Service, you must create an account. You agree to provide accurate, current, and complete information during registration. You are solely responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. Gordon CRM will not be liable for any loss or damage arising from your failure to protect your login credentials.

3. Subscriptions, Payments, and Renewals

Subscriptions: The Service is billed on a subscription basis. You will be billed in advance on a recurring schedule (e.g., monthly or annually) depending on the subscription plan you select.
Auto-Renewal: Unless you cancel your subscription prior to the end of your current billing cycle, your subscription will automatically renew for successive periods of the same length, and you authorize us to charge your payment method on file.
Payments & Third-Party Processors: Payment processing is handled securely by our third-party payment processor, Stripe. By submitting your payment information, you agree to Stripe’s terms of service and authorize us (via Stripe) to charge all applicable fees.
Non-Refundable: All fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused features, or account deactivations.
Taxes: All fees are exclusive of applicable taxes, levies, or duties. You are solely responsible for the payment of all such taxes.
Late Payments & Suspension: If we are unable to process your payment, we reserve the right to suspend your access to the Service until all outstanding balances are paid.

4. Intellectual Property and Customer Data

Gordon CRM's Property: We own and retain all intellectual property rights in and to the Service, including its visual interfaces, software, algorithms, designs, and platform architecture. You are granted a limited, non-exclusive, non-transferable license to use the Service during your subscription term.
Your Property (Customer Data): You retain all rights, title, and interest in the data, contacts, and content you upload to or process through the Service ("Customer Data"). You represent and warrant that you have all necessary rights, consents, and permissions to collect and use your Customer Data.
License to Process: You grant Gordon CRM a worldwide, royalty-free license to host, copy, transmit, and display your Customer Data strictly as necessary for us to provide, maintain, and improve the Service.

5. Acceptable Use and Compliance

Your use of the Service is strictly subject to our Acceptable Use Policy (AUP). You agree not to use the Service to:

Send spam or unsolicited marketing communications in violation of applicable laws (e.g., CAN-SPAM, CASL).
Store or process highly sensitive information, including Protected Health Information (PHI) or full credit card numbers.
Engage in any illegal, discriminatory, or abusive activities.

Gordon CRM reserves the right to immediately suspend or terminate your account without refund if we determine, in our sole discretion, that you have violated the AUP.

6. Third-Party Services and Integrations

Our Service may allow you to integrate with third-party websites or applications (such as event management platforms or communication tools). These third-party services are not owned or controlled by Gordon CRM. We provide these integration capabilities "as is" and assume no responsibility for the functionality, content, or privacy practices of any third-party service. Your use of third-party integrations is at your own risk.

7. Termination

By You: You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current paid term.
By Us: We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including without limitation your breach of these Terms or the AUP.
Effect of Termination: Upon termination, your right to use the Service will immediately cease. We will permanently delete your Customer Data from our active systems in accordance with our data retention schedules, after which it cannot be recovered.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. GORDON CRM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

GORDON CRM DOES NOT GUARANTEE ANY SPECIFIC LEVEL OF SERVICE AVAILABILITY OR UPTIME. THE SERVICE MAY BE TEMPORARILY UNAVAILABLE DUE TO SCHEDULED MAINTENANCE, SOFTWARE UPDATES, OR CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL.

9. Indemnification

You agree to defend, indemnify, and hold harmless Gordon CRM, its affiliates, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your Customer Data; (b) your violation of these Terms or the AUP; or (c) your violation of any third-party right, including intellectual property or privacy rights.

10. Limitation of Liability

IN NO EVENT SHALL GORDON CRM OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GORDON CRM'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO GORDON CRM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Minnesota.

12. Changes to these Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

13. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy, Acceptable Use Policy, and Data Processing Agreement, constitute the entire agreement between you and Gordon CRM with respect to the Service and supersede all prior or contemporaneous communications, proposals, and representations, whether oral or written.
Severability: If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, such provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
Waiver: The failure of Gordon CRM to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Gordon CRM.
Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Gordon CRM may assign its rights and obligations under these Terms without restriction.

14. Contact Us

If you have any questions about these Terms, please contact us at: [email protected].